Tenant communication is one of the most important parts of being a landlord because, you want your tenants to have peace of mind in knowing that they can contact you regardless of the reason.
Sadly, most tenants feel like they have poor communication with their landlords and this is often why problems occur in the landlord-tenant relationship.
Thankfully, you can easily improve communication with your tenants by following these tips.
Tip #1 – Give Your Tenants Multiple Ways To Contact You
Let’s face it, in today’s world it’s not hard to have multiple ways for people to reach you so, if you just have a cell phone right now it’s best to at the very least set up a Google Voice Line and Gmail account so that your tenants can call/text or email you with their issues.
Besides providing them with several ways to contact you, it’s best to also give them an emergency line to reach you as well.
If you don’t have a 24-hour answering service, it’s best to hire a 24-hour answering service to take those calls when you’re away from the office, or you should set up a 3rd VOIP line that your customers are only to call at times of emergencies.
Tip #2 – Give Them A Welcome Note When They Move In
Tenants like to feel welcomed when they move in and a traditional welcome note can go a long way towards helping a tenant feel like you are personable and approachable when issues arise.
Tip #3 – Handle Maintenance Calls Immediately
Last of all, but most important, when a tenant notifies you of a maintenance need, you should respond to them immediately because if they see that you take the time to listen and resolve issues fast, they will be inclined to continue contacting you for all of their needs.
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